What is Statisfy?

Statisfy is a cutting-edge Customer Intelligence Platform that revolutionizes how businesses understand and serve their customers. By leveraging advanced GenAI technology, Statisfy connects and analyzes data across all customer touchpoints to deliver actionable insights without manual intervention. They do this by: 

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• AI-driven customer health analytics -  Automatically calculate customer health scores using data from all touchpoints, identify risks and opportunities proactively, provide specific, actionable recommendations for each account, and track relationship strength and engagement patterns
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• Intelligent automation - AI agents work 24/7 to capture meeting insights, monitor relationships, and automate workflows, and  smart notifications for critical actions‍
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• Comprehensive data integration & analysis - Automated data synthesis across 100+ integrations and ChatGPT-like search for instant customer insights
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The Challenge: Why did Statisfy start using Hexus?

Statisfy, a growing and distributed organization, faced challenges in effectively communicating across teams and time zones. They needed a tool to create and share videos for:

1. Delivering product updates to customers
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2. Reporting internal issues, especially UI-related ones
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The existing methods often required extensive back-and-forth communication, disrupting workflow and consuming valuable time.

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"95% of my engineering team uses the videos I create. It eliminates clarifying questions and back-and-forth communication, especially across time zones."

- Sanjay Priyadarshi, Customer Success & Support at Statisfy

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The Ultimate Goal: What were they looking for?

The primary goals were:

1. To simplify and streamline the creation of video-based product updates and issue reports
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2. To minimize clarifying questions and reduce the need for synchronous meetings across distributed teams
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3. To enhance team efficiency by enabling asynchronous communication
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"Hexus saves us 5–10 hours of engineering time per week, enabling the team to focus on more important tasks."

Why did they choose Hexus?

Statisfy evaluated Hexus and found it to be the ideal solution because:

• Ease of use: As a Chrome extension, Hexus was simple to access and didn’t require launching external tools
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• Professional voice overs: The ability to use professional voice overs eliminated the need for manual mixing of audio and video and addressed the preference of not using personal voice recordings
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• Time-saving features: Hexus allowed for the quick creation of videos and GIFs for product updates and issue reporting
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• Responsive support: The customer appreciated the agility and responsiveness of the Hexus team, making onboarding and troubleshooting seamless
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Here’s a video they created using Hexus -

New High Score: What were the results?
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Since implementing Hexus, Statisfy has experienced notable benefits:

• Improved asynchronous communication: Videos created using Hexus are used by 95% of the engineering team, reducing the need for clarifying questions and follow-ups
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• Time savings: The organization estimates saving 5–10 hours per week by avoiding synchronous meetings, enabling the engineering team to focus on critical tasks
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• Scalability: In the past few months, the customer created hundreds of videos, underscoring the tool’s scalability and utility in daily operations
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Looking Ahead

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Statisfy envisions further leveraging Hexus to explore its analytics features, track video performance, and refine their processes for customer communication and internal reporting. The potential to integrate Hexus into more workflows, like website demos and introductory videos, holds significant promise for scaling their operations effectively.

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