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Customer Support
Drive self-service and boost CSAT
Enable customers with engaging, up-to-date content in their preferred format, language, and context. Slash content creation and maintenance time by 90%.
Accelerate content creation
Create and repurpose video tutorials, interactive demos, or step-by-step guides in minutes with AI.
Keep documentation up-to-date
Reduce time spent on auditing and updating stale content. Record once, repurpose infinitely.
Enable faster resolution
Leverage AI multimodal search and personalizable knowledge centers.
Boost internal efficiency
Enhance training and enablement with AI-driven knowledge management.
Customer Success
Supercharge product adoption and retention
Accelerate onboarding: Drive product adoption with engaging personalized videos and guides.
Empower digital CS teams: Gain actionable insights from customer engagement data.
Enable internal discovery: Generate dynamic visual guides with AI to share with customers, bridging knowledge gaps instantly.
Customer Education
Amplify learning center engagement
Boost LMS engagement: Deliver personalized, interactive learning materials to each customer segment.
Self-serve path to higher CLV: Showcase interactive videos and guides on Hexus-hosted Demo Centers.
Adaptive learning journeys: Tailor content navigation and discoverability to individual learner needs and preferences with our personalization parameters.
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Technical Writing
No design skills needed
AI Video to flow: Repurpose your interview and demo recordings with SMEs. Let our AI do the manual editing work of visually transcribing those meetings into beautiful video tutorials.
Mask sensitive data: Easily mask sensitive data from your screens before you capture them with our HTML editor. As easy as finding and replacing text.
Create once, publish everywhere: Create as videos, gifs, HTML, markdown, JSON and publish everywhere.
Customer Enablement for the AI era
Scale your customer enablement efforts
Enable teams to create, update, and manage customer-facing content with ease, in your company's brand tone and voice
Deliver answers and guide users efficiently
Quickly solve customer problems by creating interactive guides and leveraging AI-multimodal search across your internal and external documentation
Create personalized customer journeys from day one
Prepare tailored onboarding experiences and self-service resources that adapt to each customer's needs and preferences
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